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Home > Help > Returns Policy
Returns Policy
itemoffer company / 2010-04-14

Compensation Policy:

For any defects with products or damaged on shipping, Please provide us the clear photos of product which is defective or damaged  within 5 business days of receiving your order. We will certain evaluate and compensate for your loss.

In very rare instances, if your packages are seized ( detained, sequestrated or destroyed ) by CHINA CUSTOMS ( We are not responsible for that.), but we guarantee to re-send the same packages again to you without question.

In very rare instances, if your packages are seized ( detained, sequestrated or destroyed ) by YOUR COUNTRY CUSTOMS ( We are not responsible for that.), but we will offer 20% total loss on your next order.

In very rare instances, there will be a customs charge applied to your package ( We are not responsible for that. ), but we will offer 10% customs charge on your next order if you can provide us the clear photos of legal customs receipt.

Any claims of compensation must be submitted to us within 5 business days after delivery. You must notify us by either e-mail or MSN Messenger. We will not be responsible for, if notified after 5 business days.


Compensation will not be applied to such circumstances as below:

- Delay, damage or loss caused by force majeure.
- Items already delivered with intact rapping and delivery procedures fulfilled in accordance with regulations.
- Delay due to the courier or customs.
- Compensation claimed out of the period of validity ( within 3 days of receiving your order ) and during which inquiries had not been requested.
- The items are seized ( detained, sequestrated or destroyed ) by country ( or customs ) of destination in the light of their law.
- Any charges applied to the package by the customs.

We are always here to help.  If you have questions, please contact with us at any moment, thanks a lot!

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